When requesting to join the group, please provide the name and email address you used to subscribe. It can take up to a week for a staff member to approve your request to join and it may take longer if we do not have the name and email associated with your subscription.

You must review and acknowledge the group rules inside the facebook group before you are admitted into the group. These rules are copied below:

1. This Group is Only for Connecting with Members:

Our staff cannot answer administrative or tech support questions on Facebook (it’s difficult to keep track of them here). For questions, please email us at [email protected]

2. Be Fair and Courteous:

We expect your communication to be kind, and in the spirit of “calling in” rather than ridicule, blame or guilt. Comments involving hate speech, bigotry, racism, bullying and/or any forms of harassment (including passive aggression) will be deleted.

3. Respect Everyone’s Privacy:

Being part of this group requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What’s shared in the group should stay in the group.

4. Relevant Content Only:

Spirit, health & closely aligned content are the only types of posts allowed. This group will not be used for any discussions regarding politics or biased beliefs. We’re regularly bombarded on FB with current events, this space is a break from that.

5. No Promotions or Spam:

Give more than you take to this group. Self-promotion, spam and irrelevant links aren’t allowed.

You can do all of that and more under your Account Settings.

1) To cancel your subscription:

Find Subscriptions under My Account: View your Subscription, you’ll have three buttons across the bottom that read Cancel, Change Payment, and Renew. Note that clicking on the Cancel button cancels your subscription right away, there is no confirmation page. If canceling part-way through your month/year, you’ll have access to the member portal through the end of that billing cycle.

2) To update your payment method:

Make sure you are logged in. On the right-hand side of the My Account Dashboard click Payment Methods. Update card information and enter Save.

For customer support please email [email protected] or schedule a customer support call @ https://calendly.com/theshaktischool/customersupportcall/

Each month’s Spirit Session class with Katie recording will be available in the portal the following business day. Quarterly LOVEFIT Magazine issues will be available: Sept. 1, Dec. 1, March 1, June 1.

You can download the PDF of the magazine. You can only stream the videos and audios. Occasionally, Katie makes certain things downloadable as a gift to you. This will be indicated on the monthly content pages.